August 20, 2014

Rebate, Summer, Books & Moving

Finally, the Verizon rebate arrived in the form of a $50 Visa card, much appreciated by me.
As I wrote in my last post I'd been battling to get this rebate for several weeks, sending in a variety of requested forms with receipt and all being the wrong ones.
The last ones I sent were simply a repeat of the ones before and VOILA. They were the exact ones they wanted.
Enough said.
I'm going back to my life now that that issue has been put to rest.
Speaking of going back to my life, it appears a move for me may be on the horizon.
This summer has been an uphill battle to get the lawn work done. Services in this area have not returned my calls. I've been depending on family to cut my two acres all summer and battle the weeds that grow in abundance here in the country. It's been an uphill struggle for all of us. I'm throwing in the towel. I simply can't do it anymore. Mostly I worry and someone else does the actual work! And I don't much like either.
Tomorrow I'm going to look at a condo back in the city. And though I'll be sad to see this phase of my life over, I'm excited to begin life anew where I'll have sidewalks and trails to walk,  a shopping center that isn't miles and miles of driving through the country to get to and so many other amenities I can't begin to name them. Last but not least will be moving back near old friends and a community I know so well.
That's it for now. I'm sad to see the end of summer looming so fast and hard. The weather here has been the best ever. Cool mornings and evenings with sunny afternoons with lovely blue skies.
I have a book signing coming up at Tamarack Aug. 29, I actually worked on a few chapters of Sweet Baby James and can see myself completing it before the year's end when I can get settled somewhere and have the time to concentrate.
Happy end of August to you. What are you into? I've read some stories by fellow bloggers Teresa Coltrain who wrote GRIM TALES OF THE RURALHOOD, loved it, and am reading a novel titled HOT FLASHES AND COLD LEMONADE by Susan Flett Swiderski. I'm loving the book.
Have a great day all. Hope to hear from you. Hugs!



Both available on Amazon!




August 3, 2014

WHERE IS THE REAL MR. VERIZON???

I have spent much time since the beginning of July trying to get through the process of getting a rebate from Verizon, you know, the company that sells communication supplies and services. Mostly they sell supplies for which they offer very little service. And the service is sketchy at best.
I guess I sound miffed. Ummm, yep, I am.
First, I called Verizon about my slow wifi service. We live in the country and don't get great reception. I've limped along with the box (modem)  I had for a couple of years.
When I called the first time, the tech told me I needed a new box and an upgrade and to agree to a new two year contract. Okay. Yep I was in. For just $30 she would ship a new box that would provide me with faster service.
I got the upgraded box in two days and was singing the praises of Mr. Verizon. Yay. I was going to be up and going and could google everything and anything I wanted. I could shop, ebay, go to Snopes to my heart's content, facebook, twitter, pinterest, you name it I was gonna be able to do it ALL. Not!
The new jetpack wouldn't let me get online - when it did - it knocked me off instantly.
I called Verizon and the tech said, "Why, guess what? --- you have the wrong jetpack. I checked the service in your area, and it's very slow. It's goes from a 2 to a 3 then to 4 and back to 3. Whatever that meant. The jetpack, I had, had to have a higher number signal.
I needed to return the jetpack to the closest Verizon store and to ask for a specific jetpack, which I was given the stock number for. My LONG journey through the maze called verizon "the communication company" began. The communications part slays me. Like I said, the supplies are great. it's the service that is lacking.
I went to the store, stood in line, and was finally called to the holy shrine, otherwise known as the computer/desk where they plugged in my info. Yep, wrong jetpack! After several trips back to the stock room, the salesman came out with the wonderful new jetpack which was going to put an end to my misery. If only!
I had also brought in the new jetpack that didn't work in my area and that I'd had for two days. I had to pay a $35 restocking fee for an item that cost me $30. (I'm sure Verizon would say it cost them hundreds of dollars!) Still haven't figured that one out. Restocking free indeed, for sending me the wrong item in the first place. Anyway, the new jetpack ended up costing $99.99 + restocking fee of $35. Total cost to me $143.04. Oh, but the salesman said you'll get a $50.00 rebate when you send in your receipt. Oh goody, I said and headed home with my new jetpack and receipt, sure that the quality of my life would improve by 100%.
NOT. The jetpack worked well. I was never pushed offline and the service was faster. 
Then I started the rebate process. I had only a store receipt which did not contain any info about a rebate. I called the store. Oh, an oversight on the salesman's part. If I wanted to trek back the 20 miles they'd give me what I needed or I could "simply" go into my verizon account and in my documents and receipts file print off the necessary paperwork and get the rebate form online. According to the rebate form, I needed a copy of my customer agreement with Verizon and a receipt titled "the Verizon wireless small business receipt. Along with the store receipt. WHICH should all be in my documents and receipts folder. None of which were in the folder.
I managed to get online and get the rebate form. I sent that in with my receipt and a similar receipt form from my documents folder.
Nope they said. Not the right documents. I was told that in an email, also telling me to go back online and into the documents folder where I'd find the necessary paperwork. WHICH GUESS WHAT??? IS STILL not there!!!
So I'm waiting on an email reply - in the meantime I made approx one dozen phone calls to Verizon where one rep said he had made a complaint in my name expressing all the trouble I'd had trying to get a simple rebate. DO I love Verizon. Nope. Their personal communications with the customer is a HOOT. And that's all I have to say about that.
Barbara A. Whittington
www.barbwhitti.blogspot.com